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Debt Validation Request

Have you received a letter from our company and would like more documentation which provides in-depth information regarding the matter? If you need further documentation such as an itemized statement, our company will be more than happy to make this request on your behalf.

Keep in mind, our company is contracted to help collect debt on behalf of our clients; we do not own nor purchase the debts outright. With that being said, our company is not always provided with itemized statements which are readily available upon your request.

In the instance we do not have your itemized information on file, we will request documentation from the original creditor on your behalf. Once this information is provided to our company, we will provide it to you via mail.

You may contact Convergent and make this request via phone or in physical writing. Scroll down or click on the Contact Us section of this webpage to gather the contact information you need for your choice of submission.

Please include: Your full name, the address you would like to receive your documentation, the client reference number or Convergent account number located on the top-right hand side of the letter you received, and a brief description of your request.

Return To Common Concerns

Need additional Information?

Contact Us

Do you have a complaint, a dispute, a fraud or bankruptcy? Knowing the difference will ensure your concern reaches the appropriate department and is addressed in a timely fashion. If you are unsure, refer to the Complaint, Dispute, Or Fraud Claim? section. Our company contact information is provided below for ALL inquiries.

New York City Residents: Please be advised that language access services, including the translation of information into a language other than English, may be available. A translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer and Worker Protection’s website,

General Information Requests

Office Hours: 7:00am-5:00pm (PST)
Monday-Friday (closed most government holidays)

Postal Address

Convergent Outsourcing Inc.
800 SW 39th Street Suite #100
Renton, WA 98057

Stop Contacting Me!

Have you been contacted in error? To request us to cease our communication attempts to you call our dedicated phone number removal line (toll free) at 1-855-728-9701 and follow the guided prompts. It may take 24 to 72 hours to update our information and finalize your request. We appreciate your patience.